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Fri, 05/02/2014 - 3:43pm
After ordering my safe I spoke to the gentlemen from Moore Security to arrange delivery and installation. They were very easy to work with and answered all of my questions kindly and completely. On the day of delivery they were punctual, efficient, polite, and also just fun to talk to. If I am ever in the market for another safe because I grow out of the one that I have I will definitely use them again.
Tue, 05/06/2014 - 11:25am
I live in Sacramento, Ca. and ordered a safe for my son in Katy, Tx. in February. I've never done business with someone so courteous, honest and patient, especially long distance. The family answered a barrage of questions I had and was able to direct me to the correct safe for my sons needs in addition to giving me a great deal. I made several phone calls and they were always patient and courteous answering all my questions. According to my son the delivery and set up was very professional and he was delighted talking to the crew. Other businesses should take note on how this family business is run and model themselves accordingly for customer service. I highly recommend Moore Security for your security needs, commercial or residential. They sell quality products and their customer service is outstanding. I'm looking forward on my next trip to Houston to stoping in the showroom in order to meet some of these nice people and thanking them personally.
Wed, 05/07/2014 - 6:49pm
I just wanted to tell you how much we appreciate your suggestion to come into the showroom to see exactly what we were ordering rather than order by phone or online. Your help and expertise were invaluable. Josh did an excellent job with delivery and installation. We couldn't be more satisfied with the Moore family service and are thrilled with our purchase.
Mon, 06/09/2014 - 5:56am
Just wanted to stop by and say thanks to Joe, Josh & Heath. All of you made my purchase and delivery very easy! Joe thanks for taking time showing me all of the safes that you did. You guys run a class act business and I will for sure send my friends down to see you when they want/need a safe. Other business's should take notes on how to run a business from Moore Security! I love to see family working together!
Wed, 08/27/2014 - 11:30am
Ordered a 64 gun Cannon safe from them. They had the best price anywhere, delivered and set it up quickly, and even offered to come back and move it at no charge when my wife changed her mind on the location. Great product, great service, great price!
Public - a year ago
Wed, 08/27/2014 - 11:32am
Looked all over the Internet and Houston for a good quality safe for a great price.. Found it here. All safe's are made in the U.S.A. and this is what all people need to understand. Go to Liberty safe website and watch the drop video versus competitor. Buy American made. I bought the Liberty Colonial 23 and its perfect. I even got the door organizer from Moore. It's a great family owned company who does great custom work, business, and swift delivery. Received safe in 3 days after ordering and took 15 minutes to unload and position on the first floor of my house. I will recommend them to anyone and will call them when I need to move the safe..
Wed, 08/27/2014 - 11:34am
OK so I decided to buy a new gun safe as my old one is over 20 years old now and has been outgrown. So I looked at a lot of information about safes, from a lot of companies and decided on a Colonial safe from Liberty. It is made in America and is a good solid safe with great reviews. The next question was what size and who to buy it from. I decided the 30 gun model was about the right size and in my price range and on the Liberty Gun Safe web site. They listed “Moore Security” in Houston as, a so called “Platinum” dealer of Liberty safes. When I visited their store, I found they had the Colonial 50 safe on sale for only about a $100.00 more than Liberty website listed the Colonia 30. Things got even weirder as they don’t let you pay for it until they have delivered and installed it and you are happy. So Joe Moore, the very knowledgeable Dad of the owner, tells me to call the installer and make an appointment to have it delivered and installed on my schedule. I was to leave a message if no answered because the installer, his son Josh, does not answer his phone if he is on another install or driving (another oddity in todays no customer service sales market). I called and left a message and damn he called me back and we made an appointment when it was convenient for me…WOW. He was there to deliver the safe 20 minutes before he was scheduled and he proceeded to install the safe quickly and CAREFULLY (look a 6 foot tall 1000 pound chunk of metal can wreak havoc on sheetrock walls, but it didn’t). Josh made sure it was in the location I wanted and then leveled it (yes… making sure I knew the door, when opened, stayed opened). He then bolted it down and went through the maintenance on the safe, the flexible interior components and the operation of the lock. Then when he was finished and I was happy with it I paid him – DAMN, what a weird company…so if you want to see how businesses of OLD cared about their customers give these guys a call they will not disappoint.
Thanks Very Much Guys
Mr. & Mrs. Stokes
Fri, 09/12/2014 - 6:36pm
When our safe was delivered, the delivery man Josh, went out to get his tools and
when he returned he was met at the door by our 3 yr. old son who said he wanted to help and then ran to get his plastic toy tool set. Thank you Josh for taking time out of your busy schedule to play with our son who really believed he was helping out. We are extremely satisfied with the purchase and installation of our safe. Thank you Josh and Moore Security for the great customer service.
Wed, 04/08/2015 - 10:48pm
Great service on the sale and install...Josh was great going thru the keypad programing with the wife and me both to ensure we understood how to program our own codes.
If we need another safe we will definitely go to Moore again, and have no hesitation recommending their store and service!
Thanks Joe and Josh for getting us squared away so quickly, it was a huge help!
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